You can pay your medical bills through MyChart. This guide and the video below take you through topics such as how to make payments in MyChart, sign up for paperless billing, get a price estimate for medical care, request financial assistance, or update your insurance information.

If you have any issues about your specific bill, please reach out to your organization for more information, as Epic does not obtain or hold your financial information.

View Your Outstanding Balance

To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, select the View account link.

Make a Payment for an Outstanding Balance

1. Go to Billing > Billing Summary.
   • Under Your Billing Accounts, you can see billing information for yourself. 
   • Under Other Billing Accounts, you can see billing information for anyone for whom you are an authorized billing user.
2. Click Pay Now for the account on which you want to make a payment.
3. Enter the amount to pay along with your credit card or bank account information. Select Continue.
4. Review your payment information and select Submit Payment.

Enroll in Automatic Payments

Sign up for Visit Auto Pay during in-person check-in or eCheck-In before an appointment so you can reduce your balance before your billing statement comes due. Visit Auto Pay means that you put a credit card or bank account on file and agree to automatically pay up to a certain amount for your visit. You can receive emails or text messages to let you know when your payment method is going to be charged and for how much. To sign up during eCheck-In, at the Payment step, select the Sign up under Visit Auto Pay.

Sign Up for Paperless Billing

1. From the Billing Summary page, select the paperless billing alert.
2. If you want to receive an email or text message when a new paperless statement is available online, enter and verify your email address or mobile phone number and select the corresponding checkbox to receive notifications.
3. Select the I understand that I will no longer receive statements in the mail checkbox and click Sign Me Up.

Get a Price Estimate for Medical Care

To help you plan for upcoming care, such as a surgery or other procedure, you can get an estimate from MyChart. The estimate is based on your insurance and what other patients have been charged in the past.

1. Go to Billing > Estimates and select Create a New Estimate.
2. Select where you want to have the procedure done and look up the kind of service you want to receive. You can search for the service or look through services by category.
3. After you select the service and see the estimate, you can select Save so that you can refer to it later.

Request Assistance with Your Medical Bills

If you need help paying your medical bills, you can submit a financial assistance application to see if any resources are available to you. Go to Billing > Financial Assistance to get started. You'll need to provide the following information to complete the application:

• How many people live in your household
• How much you receive from all sources of income
• Your household expenses (such as mortgage, rent, and auto loan)
• Your assets (such as your bank account and vehicle)
• Supporting documents to verify the information you provide

After you submit your application, a financial counselor will contact you to follow up.

View Claims for Services Covered by Insurance

1. Go to Insurance > Claims.
2. Select a claim to view details for it, such as the servicing provider and claim status.

If you have a question regarding the claim, click Customer Service Request to send a message to customer service staff.

Review and Update Your Insurance Information

To review the insurance information your clinic has on file, go to Insurance > Insurance Summary. Click View coverage details for the payer or plan to see more information about the coverage, such as your deductible and maximum out-of-pocket expenses.

To update your insurance information, make any of the following changes:

• Request a change to an existing coverage.
• Remove a coverage.
• Add a new coverage. New coverages are submitted for verification when you log out of MyChart.